Account Management

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Register and Log In to Your Boutir Account

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A valid email address and password are required to register a Boutir account.

After registration, the system will automatically generate a 16-digit Boutir ID to identify your account. You can view your Boutir ID in the Account and Subscription section of the Boutir CMS. Once registration is complete, you’ll receive a confirmation email.

You can manage your store by logging in with your email address and password on the Boutir CMS and Boutir App.

You can also customize your domain name.

For example, choosing "cshelpcenter" will combine with the default domain, "boutir.com," making your store URL: https://cshelpcenter.boutir.com/.

You can change the domain name once in the future; for instructions, please refer to Setting Store Information.

Additionally, you can purchase a custom domain to replace the "boutir.com" domain in your store URL. The binding fee for a custom domain is HKD 200, with one waiver available for annual-fee merchants. Please contact Boutir Customer Service to arrange for domain binding.

Reset or Change Your Password‍‍

If you forget your password or need to change it, please verify your account using your registered email and follow the instructions in the verification email.

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Reset Password

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Steps:

1. From the Boutir CMS, click Forgot Password.
2. Enter the email address associated with your Boutir account and click Continue.
3. Check your email for a message containing the OTP (verification code), and copy the code.
4. On the recovery screen, enter the verification code and click Confirm.
5. Enter your new password, then click Confirm and Reset.
6. Return to the Boutir CMS and log in using your new password.

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Notes:

• The email will contain only the verification code, not a link.
• The verification code is valid for 2 hours. If it expires, please click forgot my password again to receive a new verification code.
• If a staff forgets their password or needs to change it, they only need to enter the email address associated with their staff account; using the main account’s email address is not necessary.

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Troubleshooting:

• If you do not receive the "OTP for Boutir Account Password Reset" email, please check your spam folder.
• If the email still doesn’t arrive, please contact Boutir Customer Service for assistance.

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Change Password

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Steps:

1. From the Boutir CMS, go to Accounts > Accounts & Subscriptions.
2. Click Change Password.
3. Enter your current password and new password, then click Change.
4. Return to the Boutir CMS and log in using your new password.

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Notes:

• If you forget your current password, you can use the Reset Password method to reset it. For details, see Reset Password.

Manage Boutir Master Account

In the Boutir CMS, you can manage your subscription plans, administrator account permissions, store information, and store status under Account > Account and Subscription > Settings.

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In the Account and Subscription section, you can edit the following items:

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My Account

• Change Password: Update the login password for this account. For details, see Change Password.
• User Name: This name is for internal reference only and will not be visible to your customers.
• Phone: This phone number is used by Boutir to contact you and will not be visible to your customers.
• Email: This email serves as your primary login and contact email for Boutir. For email changes, please contact Boutir Customer Service for assistance.‍
• Boutir ID: This is a unique merchant number for identifying your account.

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Business Address

• This address is for internal reference only and will not be visible to your customers.

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Billing

• My Plans: The subscription plan currently active for the merchant.
• Next Start Date: The scheduled expiration date of the merchant’s current subscription.
• GMV: The percentage of system maintenance fees charged.
• Cancel Subscription: After clicking Cancel subscription, the status will change to Resume Subscription, indicating that automatic renewal is off. To continue using Boutir services, please contact Boutir Customer Service for assistance.

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Payment Method

• This section displays the credit card information used by the merchant for subscriptions, GMV, or credit fees. All credit card information is securely stored by Stripe®.

Change Boutir Master Account Email

Please contact Boutir Customer Service for assistance.

Manage Boutir Staff Account

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Add staff account

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Steps:

1. From the Boutir CMS, go to Accounts > Accounts & Subscriptions.
2. In the staff account(s) section, click Add.
3. After entering the name, email address and setting permissions, click Save.

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Notes:

• The changes will take effect immediately.
• The Essential Plan allows the creation of 5 staff accounts, while the Advanced Plan and V-Comm Plan allow up to 20 staff accounts.
• When a staff account is removed, another account can be added in its place.
• The email address of the staff account will become the new login email. If logging in for the first time, please use Forgot Password to reset your password.

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Remove staff account

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Steps:

1. From the Boutir CMS, go to Accounts > Accounts & Subscriptions.
2. Click the "..." button in the staff account(s) section and select Remove.
3. Click Confirm.

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Notes:

• The changes will take effect immediately.
• The Essential Plan allows the creation of 5 staff accounts, while the Advanced Plan and V-Comm Plan allow up to 20 staff accounts.
• When a staff account is removed, another account can be added in its place.

Boutir Staff Account Permissions

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Steps:

1. From the Boutir CMS, go to Accounts > Accounts & Subscriptions.
2. Click the "..." button in the staff account(s) section and select Edit.
3. Select the permissions you want to turn on or off.
4. Click Save.

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Note:

• The changes will take effect immediately.

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Staff Account Permissions:

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Product management

1. Products Management
2. Import Product Excel
3. Product Excel Export
4. Manage Product Cost

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Order

1. Order Management
2. Create Paid Order
3. Manage Unpaid Orders
4. Order Spreadsheet Export
5. Boutir Express: Whatsapp Assistant

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Video

1. Videos Management

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Member

1. Member Management
2. Import Members
3. Export Members
4. Edit Member Tier
5. Edit Loyalty Points
6. Merge Members

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Loyalty

1. Loyalty Points
2. Member Tiers

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Promotion

1. Campaign
2. Create Campaigns
3. Update Campaigns
4. Promo Code
5. Create Promo Codes
6. Update Promo Codes

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Analytics

1. Sales report
2. [Coming Soon] Inventory summary

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mPOS

1. ‍‍mPOS

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Note:

• Turning on permissions for any section will automatically select 'Select all permissions', but this does not mean that permissions for unselected sections will be automatically enabled.

Deleting an Account

Boutir will retain account information for merchants. If you wish to deactivate your store, please refer to "Cancel Subscription" or "Set Store Information" for detailed instructions.

Frozen Accounts

If you miss a Boutir subscription fee or system maintenance fee payment, your store will be frozen until the payment is settled. Your store will not be frozen before the bill’s due date. If your store is frozen, you will not be able to access the Boutir CMS, Boutir App and customers will be unable to browse your store.

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Possible reasons for account freezing include:

• The saved credit card has expired.
• Apple subscription failed to renew automatically.
• The last subscription plan was paid via a one-time payment, and did not renew automatically.
• Unpaid system maintenance fees.

If you're unsure of the reason for the freeze, or if you’ve completed the payment but the account remains inactive, please contact Boutir Customer Service for assistance.

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Notes:

• If your store is frozen and you do not wish to reactivate it, no action is required.
• There is a one-week grace period for merchants to settle the system maintenance fee.

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